What are cookies?
Understanding browsing habits on our websites
Understanding the number of visitors to our websites and the pages visited
Understanding how you found/ came to visit our website
For more information about cookies, please see: http://www.aboutcookies.org.uk/
Cookies help us to improve your experience however if you decide for any reason that you do not wish to accept cookies, there are steps you can take to block them. For more information on how to check whether your browser is allowing cookies and to block them, please go to the settings of your browser. Typically the option to manage cookies will be found in a section called “Privacy” or similar. There should be options to block some/all cookies but you may need to refer to your browser for full details.
Cookies we use
Below is a list of the main cookies we use on our websites and a description of what we use them for:
We use a number of cookies relating to Google Analytics. These cookies allow us to analyse our website traffic and identify areas of improvement. For full details of the cookies used by Google Analytics click here
If you have any concerns or questions about our policies or how we handle your data, you can contact our Data Protection Officer at: firstname.lastname@example.org
Or write to:
Flat 1 Lister House,
11-12 Wimpole Street,
London, WIG 9ST.
Code of Practice for Patient Complaints
In this practice, we take complaints very seriously and we try to ensure that all patients are happy with their treatment here. When patients complain, we do our utmost to deal with them as quickly as possible, as that is how we would want to be treated if we had a complaint about a service. Any complaints made in person, need to be directed to either Dr Grossmann or his assistant. If complaints are made over the phone, they are recorded in the patient's notes and more recently in a complaints book, and then reported immediately to Dr Grossmann. If a complaint is about any aspect of clinical care or associated charges, it will be referred to Dr Grossmann. We acknowledge all complaints in writing, normally by email addressing the situation within 3-5 days. If the complaint is not fully dealt with in the time frame mentioned, then patients are notified as to why. Once the complaint has been fully investigated, we will write to the patient confirming what decision has been made. Comprehensive note taking of complaints are kept on record. If patients are not satisfied with the result of our procedure, then they can make a complaint to Dental complaints service at link:www.dentalcomplaints.org.uk