LEGAL DISCLAIMER

Patrick Grossmann is a Specialist Orthodontist (on the GDC's Specialist Register) with a special interest in the treatment of temporomandibular joint dysfunctions. (There is no specialist register in this area.) Patrick Grossmann seeks at all times to comply with the guidelines, rules and regulations of the General Dental Council which is the profession's governing body. Patrick Grossmann also gives great consideration to all the recommendations of the British Orthodontic Society of which he is a member. Mr. Grossmann's practice is wholly private.

The information on this website or contained in any publication or page set up by Dr Grossmann is distributed with the understanding that the author, the author's college or employer , publisher, and site host are not rendering legal, practical or other professional advice or opinions on specific facts or matters and accordingly assume no liability whatsoever in connection with its use. While all care is taken, no guarantee is given that information in this web site is accurate or current.

COOKIE POLICY

We use cookies on our websites to improve your experience of our website and services. In this policy we will outline the cookies we use, what they do and what you can do about cookies.

What are cookies?
Cookies are small, harmless text files that are downloaded to your computer/device when you visit websites. These files essentially identify your computer/device for specified purposes. Cookies can have a range of different purposes but these are the main reasons we use cookies:
Understanding browsing habits on our websites
Understanding the number of visitors to our websites and the pages visited
Understanding how you found/ came to visit our website
For more information about cookies, please see: http://www.aboutcookies.org.uk/.

Managing cookies
Cookies help us to improve your experience however if you decide for any reason that you do not wish to accept cookies, there are steps you can take to block them. For more information on how to check whether your browser is allowing cookies and to block them, please go to the settings of your browser. Typically the option to manage cookies will be found in a section called “Privacy” or similar. There should be options to block some/all cookies but you may need to refer to your browser for full details.

Cookies we use
Below is a list of the main cookies we use on our websites and a description of what we use them for:

Google Analytics
We use a number of cookies relating to Google Analytics. These cookies allow us to analyse our website traffic and identify areas of improvement. For full details of the cookies used by Google Analytics click here.

Google Adwords
We use cookies relating to Google Adwords. These cookies allow us to track the performance of our paid for links on Google search results. For details of the cookies used by Google products click here.

If you have any concerns or questions about our policies or how we handle your data, you can contact our Data Protection Officer at: patrick@patrickgrossmann.com

Or write to:

Patrick Grossmann
Flat 1 Lister House,
11-12 Wimpole Street,
London, WIG 9ST.

Practice Complaint Procedure

Code of Practice for Patient Complaints

In this practice, we take complaints very seriously and we try to ensure that all patients are happy with their treatment here. When patients complain, we do our utmost to deal with them as quickly as possible, as that is how we would want to be treated if we had a complaint about a service. Any complaints made in person, need to be directed to either Dr Grossmann or his assistant. If complaints are made over the phone, they are recorded in the patient's notes and more recently in a complaints book, and then reported immediately to Dr Grossmann. If a complaint is about any aspect of clinical care or associated charges, it will be referred to Dr Grossmann. We acknowledge all complaints in writing, normally by email addressing the situation within 3-5 days. If the complaint is not fully dealt with in the time frame mentioned, then patients are notified as to why. Once the complaint has been fully investigated, we will write to the patient confirming what decision has been made. Comprehensive note taking of complaints are kept on record. If patients are not satisfied with the result of our procedure, then they can make a complaint to Dental complaints service at link:www.dentalcomplaints.org.uk